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I have had some issues that I've had to deal with through customer service, and I feel like they've really made some significant improvements since I first posted their number back in 2002.
Most importantly, they now post their number on their site.
I am truly sorry for your entirely understandable disappointment with the circumstances of your order of August 19th (#102-2271049-3523350), and especially that our Customer Service was not more easily reached and was not more helpful once you actually got through.
We at pride ourselves on efficiently servicing our customers' orders and on swiftly resolving problems when they arise, and for our failing you on both counts, I can only offer my sincere apologies.
The order clearly shows that you ordered two, but just as clearly shows that we charged you for three, which is what we sent.Maybe the frustration when things go wrong is so overwhelming people don't want to spend the time to look.If you want to tell me why you're here, I'd be interested to know -- just click on the "Write" link on the left side of the page.There may be nobody reading the e-mail that comes to this address.) Amazon's rebate center: 1-866-348-2492Amazon Corporate Accounts:1-866-486-2360 Snail mail to customer service Amazon.com, Inc. 1200Seattle, WA 98144Phone: (206) 266-1000Fax: (206) 622-2405 Info e-mail: [email protected] no longer a working e-mail address.(Amazon's CEO is Jeff Bezos, if you want a name to put on an e-mail or fax to this office.) According to good sources, Amazon is no longer outsourcing much of its customer service work to i Sky. 408-376-7400Toll Free: 800-322-9266And another one: 888-749-3229 Pay Pal1-888-221-1161or 402-935-2050 For Pay Pal in the UK: 0870 7307 191 (replace the first 0 by 44 if dialling from outside the UK) Pay Pal (Europe) Ltd Hotham House1 Heron Square Richmond Upon Thames TW9 1EJ Yahoo! I also learned that if Amazon ships you something by mistake, their default reaction is to charge it to your credit card and force you to remain financially responsible for it until it's back in their warehouse.Customer Service PO Box 81226Seattle, WA 98108-1226 Service for Amazon Sellers877-251-0696They also have special e-mail accounts for spoofing and abuse: [email protected] Customer Service Phone 9 a.m. 1-408-349-1572 Netflix 1-800-585-8131 And click here for a national consumer assistance directory! This is their position even if they completely agree that it's their mistake.
Chances are, you're frustrated, angry, and at the end of your rope by the time a customer service rep answers.